We do not charge for design work! Our design services are completely FREE, and our dedicated designer will collaborate with you to create custom designs that perfectly represent your team’s identity.
Yes, we can produce your existing design! However, to meet our production and branding standards, some adjustments may be necessary, such as minor modifications to colors or design elements.
Our typical turnaround time from payment to dispatch is about 3 weeks.
Please be aware that additional print applications and custom requests may extend the production time. Rest assured, our team strives to fulfill all orders as efficiently as possible.
If you have a specific deadline in mind, feel free to contact your account manager to ensure your products arrive on time.
We aim to bring our customers’ visions to life, but some design limitations may apply depending on the specifics of the project. If a request proves too challenging to execute, we collaborate with our clients to suggest alternative solutions that still meet their needs.
Please note that our products have color limitations, and we cannot print pure neon colors. However, we do offer selected neon shades. Despite these limitations, our team is dedicated to delivering high-quality products that meet your expectations.
We offer FREE personalization for names, numbers, and additional sponsors through sublimation printing. However, if you choose a different printing method, such as vinyl or other options, additional charges may apply.
We offer a wide range of sizes for Men, Women, and Youth. To find the best fit, please consult our sizing chart for detailed measurements and size options.
Our sublimation products are crafted using a premium blend of polyester and spandex, offering durability, flexibility, and maximum comfort. The sublimation process ensures that designs are permanently infused into the fabric, making them fade-resistant even after many washes.
Please be aware that monitor colors may differ from the final printed colors due to how light is emitted on screens and absorbed by fabrics. While monitor displays make colors appear brighter, fabrics absorb light, which may result in slight color variations.
However, we are committed to delivering the closest possible color match for your products. If color accuracy is critical for your design, we recommend reaching out to your account manager to request a sample and ensure the desired outcome.
For alternative logo options such as embroidery, rubber patches, or heat-pressed vinyl, please note that these come with additional fees and extended production times.
To ensure the best quality, these options typically require an extra 1-2 weeks of production time.
Once payment is made, changes to your order may be limited. However, if adjustments are needed, please contact us as soon as possible. We’ll do our best to accommodate changes depending on the production stage of your order. Please note that any significant modifications could result in additional fees or extended production times.
Shipping fees typically range between $5 and $10. Once your order reaches our fulfillment center, which usually takes 4-6 weeks, it will be shipped. Please note that the exact shipping cost may vary based on the size and weight of your items.
For Bulk Orders:
Bulk shipping fees are determined by the size of the order, with costs ranging from $55 to $195, but never exceeding $195 per team order. We aim to keep shipping fees fair and transparent, and all applicable charges will be communicated upfront before you finalize your order.
We cover all taxes and duties, so you won’t need to worry about extra fees. If you receive a message or bill from the carrier (usually DHL) requesting payment for taxes, contact your sales representative right away. We’ll take care of it to ensure a smooth, hassle-free experience for you.
If you receive a defective product, please contact us directly. Our team will assist you in arranging a replacement, and we’ll work to ensure you receive the new item as quickly as possible, typically within 3 weeks. We’re committed to resolving any issues promptly and ensuring your satisfaction.
If your order hasn’t arrived by the expected delivery date and you haven’t received any updates from us, please reach out by emailing info@dutchvoyager.com. Be sure to include your order number in the subject line. Our team will respond within 24 hours to provide an update on your order status.
Yes, we offer custom team shops, providing a hassle-free shopping experience for your customers. This saves you time and money by eliminating the need for you to manage orders and logistics.
